The Azure SLA is a contract that ensures or guarantees that when two or more role instances of a role are deployed on Azure, access to that cloud service is guaranteed for at least 99.95% of the time.
It also states that if the role instance process is not in the running state, then the detection of such processes and corrective action for the same will be taken 99.9% percent of the time.
If the mentioned guarantees are not satisfied at any point in time, then Azure credits a percentage of monthly fees to us depending on the pricing model of the respective Azure services.
