With web applications, you can’t guarantee the browsers/platforms/devices your users might use to access your software. Some users could be using Google Chrome on their Android phones, some might use Firefox on a Windows desktop machine, or others could use Safari on their Macbooks.
Cross-browser testing ensures that your web application works as expected on different versions of popular browsers on multiple platforms and devices. It ensures that the users get the same experience and features irrespective of which browser they use. It helps to reach a wide range of users, allows the users to switch browsers and devices, and still get the same user experience, increasing customer satisfaction and building a loyal user base.
