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What are two ways empathetic design impacts customer centricity?
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What are two ways empathetic design impacts...
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Nov 28, 2020
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JackTerrance
What are two ways empathetic design impacts customer centricity?
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Nov 28, 2020
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JackTerrance
a. It motivates teams to understand and experience the customer's perspective b. It emphasizes user research and gemba walks
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